FAQ

1- How shall I recognize the driver waiting for me at the airport?

Answer: The driver waiting for you will hold a banner reading the name you specified when booking.

2- What shall I do if the plane arrives earlier and the driver is not there?

Answer: In case the driver is not there, which is highly improbable, you will just sit down in a chair and wait for him. Your waiting will be short and not an inconvenience. Usually the airport gives landing estimated times 2 hours in advance.

3- What if my plane is late? Shall I pay more than the agreed price?

Answer: By no means, no matter how long your plane is late, even though airport parking may equal the ride value,  you will pay only the price agreed upon reservation.

4- What if a driver must take me from a meeting at a certain time and he has to wait for me longer?

Answer: In that case you will pay extra for the waiting time.

5- What if I booked a car and it isn’t there at the time and place indicated ?

Answer: Since 1998 to this day there hasn’t been any such miss when the booking was confirmed. Usually, the car comes at least 20 minutes before the given time. Do not make more bookings than the company can take. If the car hasn’t come yet it’s clearly a case of force majeure and not to be blamed on us. However, if such a situation occurs, please call +40722.55.33.22

6- How can I be sure that the booking process is over and that the car will wait for me at the airport?

Answer: When the booking is over you will receive an e-mail of confirmation. You can get the confirmation by telephone as well.

7- What happens if, having made a reservation, I no longer get there ?

Answer:  In this case, if you didn’t cancel your resevation with at least 2 hours before, you will have to cover the costs of the ride made for you.

8- How can I cancel a reservation ?

Answer: A reservation may be cancelled with at least 2 hours before via the e-mail or by telephone at the number +40722.55.33.22.

9- How can I extend a reservation ? (I booked a simple transfer to the airport and I wish to have the car available the whole day).

Answer: In such cases, which are rather common, we will just try to be at your service without, however, affecting other reservations.